At the Pineda Method, we are committed to your satisfaction. This Refund Policy outlines the terms under which refunds may be provided for our online courses, mentoring programs, and related services. We operate in compliance with the Australian Consumer Law (ACL).
We do not offer refunds for change of mind once access to our online courses, training materials, or mentoring programs has been granted. This includes situations where:
The Client has begun accessing program content or attending mentoring sessions.
The Client decides not to continue for personal reasons unrelated to the quality or delivery of the program.
Under the Australian Consumer Law (ACL), you are entitled to a refund or replacement if the product or service has a major problem. This includes situations where:
The product or service does not match its description.
The product or service is unfit for its intended purpose.
The product or service fails to meet acceptable quality standards.
Major Problem Definition:
A problem is considered "major" if it:
Prevents the program from being used as intended.
Cannot be resolved within a reasonable timeframe.
For minor problems, we may offer repairs or solutions instead of refunds.
To request a refund, the Client must meet the following criteria:
Notification Timeline: Requests must be submitted within 14 days of purchase.
Evidence Requirement: Provide evidence that the product or service was defective or did not meet the advertised description.
Excluded Scenarios: Refunds will not be issued for:
Failure to complete the course or program.
Lack of results unless the program materially fails to align with its description, as per the attached Mentorship Agreement (relevant for 1:1 Mentorship Program).
Approved refunds will be processed as follows:
Processing Time: Refunds will be issued within 15 business days via an agreed upon payment method.
Communication: The Client will receive email confirmation once the refund has been processed.
Post-Refund Access: Upon refund issuance, the Client’s access to program materials and mentoring sessions will be terminated.
Refunds for mentorship programs are subject to the following conditions:
The Client must demonstrate they attended at least all of the scheduled mentoring sessions to date; and
Completed all of the coursework or homework assigned so far in the program.
The Client must have communicated with the Coach regarding challenges within a reasonable timeframe (e.g., 5 business days).
Failure to meet these conditions may disqualify the Client from receiving a refund.
The Client acknowledges that dissatisfaction with results or outcomes is not grounds for a refund unless the program materially fails to deliver the agreed deliverables, as per the Mentorship Agreement.
To request a refund, please contact us via email at [email protected] or phone at 0414 376 358. Include the following details in your request:
Your name and contact information.
The product or service for which the refund is being requested.
An explanation of the issue, with all supporting evidence as per section 5 (e.g., screenshots, descriptions, attendance records etc).
Our team will review your request and respond within 5 business days.
For questions about this Refund Policy or to submit a refund request, please reach out to:
Email: [email protected]
Phone: +61 483 910 658
Or via the contact form on our website.